TTEC Announces First Quarter 2026 Financial Results and Reiterates Outlook for Full Year 2026

AUSTIN, Texas, May 07, 2026 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global technology, consulting and managed services company focused on delivering solutions at the intersection of data, AI and customer experience, announced today financial results for the first quarter ended March 31, 2026.

"While our performance this quarter was impacted by timing shifts across the business, our commitment to our annual plan is steadfast. Our momentum moving into the balance of the year with recent exciting new client wins and embedded base growth in our diversified portfolio, gives us confidence that we are on our way to achieving our full year objectives," commented Ken Tuchman, chairman and chief executive officer, TTEC.

Tuchman continued, "Market demand for our AI expertise is accelerating. Enterprise brands are looking for partners who can bridge the gap between high-level AI strategy and practical, large-scale CX technology and services execution. Our ability to design, build, and operate secure and scalable solutions provides a distinct competitive advantage that is translating into new contract wins and a growing pipeline. While we have more work to do to achieve our historic growth and margin profile, we have the right strategies and teams in place to deliver on our full year commitments, and lead in this rapidly evolving customer experience market."

FIRST QUARTER 2026 FINANCIAL HIGHLIGHTS                

Revenue

• First quarter 2026 GAAP revenue was $496.2 million, a 7.1 percent decrease compared to $534.2 million in the prior year.
• Foreign exchange had a $7.8 million positive impact on revenue in the first quarter of 2026.
  
  
  
  

Income from Operations

• First quarter 2026 GAAP income from operations was $18.5 million, or 3.7 percent of revenue, compared to $24.2 million, or 4.5 percent of revenue in the prior year.
• Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $31.7 million, or 6.4 percent of revenue, compared to $41.5 million, or 7.8 percent of revenue in the prior year.
• Foreign exchange had a $0.6 million negative impact on Non-GAAP income from operations in the first quarter of 2026.
  
  
  
  

Adjusted EBITDA        

• First quarter 2026 Non-GAAP Adjusted EBITDA was $45.8 million, or 9.2 percent of revenue, compared to $56.4 million, or 10.6 percent of revenue in the prior year.
  
  
  
  

Earnings Per Share

• First quarter 2026 GAAP fully diluted net loss per share was $0.11 compared to net income per share of $0.07 in the prior year.
• Non-GAAP fully diluted earnings per share was $0.15 compared to $0.28 in the prior year.
  
  
  
  

CASH FLOW AND BALANCE SHEET

• Cash flow from operations in the first quarter of 2026 was $27.5 million compared to $21.6 million for the first quarter of 2025.
  
  
• Free cash flow in the first quarter of 2026 was $21.1 million compared to $16.2 million for the first quarter of 2025.
  
  
• Capital expenditures in the first quarter of 2026 were $6.4 million compared to $5.4 million for the first quarter of 2025.
• As of March 31, 2026, TTEC had cash and cash equivalents of $88.7 million and debt of $891.5 million, resulting in a net debt position of $802.7 million. This compares to a net debt position of $881.4 million for the same period 2025.
  
  
  
  

SEGMENT REPORTING & COMMENTARY

TTEC reports financial results for TTEC Digital and TTEC Engage business segments. Financial highlights for the two business segments are provided below.

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

• First quarter 2026 GAAP revenue for TTEC Digital was $101.9 million, a decrease of 5.7 percent compared to $108.0 million for the year ago period.
• Income from operations was $1.4 million or 1.3 percent of revenue compared to $5.9 million or 5.4 percent of revenue in the prior year.
• Non-GAAP income from operations was $6.7 million, or 6.6 percent of revenue compared to operating income of $12.1 million or 11.2 percent of revenue in the prior year.
  
  
  
  

TTEC Engage – Technology-enabled customer care, acquisition, and fraud mitigation services

• First quarter 2026 GAAP revenue for TTEC Engage was $394.3 million, a 7.5 percent decrease from $426.2 million for the year ago period.
• Income from operations was $17.1 million or 4.3 percent of revenue compared to $18.3 million, or 4.3 percent of revenue in the prior year.
• Non-GAAP income from operations was $24.9 million, or 6.3 percent of revenue, compared to operating income of $29.4 million, or 6.9 percent of revenue in the prior year.
• Foreign exchange had a $6.9 million positive impact on revenue and a $0.8 million negative impact on income from operations.
  
  
  
  

BUSINESS OUTLOOK

"Our first quarter financial results were slightly below expectations across both segments, primarily due to timing factors. In TTEC Digital, we signed significant new professional services engagements with a large portion phased late in the quarter, impacting near-term revenue and profitability. With this sales momentum and a growing pipeline, we are confident we will deliver meaningful growth in our diversified practices throughout the remainder of the year. In TTEC Engage, we continue to focus on profit optimization through the rationalization of certain underperforming clients, infusing AI-technology into business process enhancements, and growing our offshore revenue mix. These initiatives are anticipated to deliver profitability improvements throughout the remainder of the year," commented Kenny Wagers, chief financial officer of TTEC.

Wagers continued, "Our confidence in the business segments remains unchanged and we are re-affirming our full year guidance."

TTEC Full Year 2026 Outlook
	Full Year 2026 Guidance		Full Year 2026 Mid-Point
Revenue	$2,005M — $2,055M		$2,030M
Non-GAAP adjusted EBITDA	$220M — $240M		$230M
Non-GAAP adjusted EBITDA margins	11.0% — 11.7%		11.3%
Non-GAAP operating income	$159M — $179M		$169M
Non-GAAP operating income margins	7.9% — 8.7%		8.3%
Interest expense, net	($72M) — ($74M)		($73M)
Non-GAAP adjusted tax rate	38% — 42%		40%
Diluted share count	48.5M — 48.7M		48.6M
Non-GAAP earnings per a share	$1.06 — $1.32		$1.19
Engage Full Year 2026 Outlook
	Full Year 2026 Guidance		Full Year 2026 Mid-Point
Revenue	$1,585M — $1,615M		$1,600M
Non-GAAP adjusted EBITDA	$164M — $176M		$170M
Non-GAAP adjusted EBITDA margins	10.3% — 10.9%		10.6%
Non-GAAP operating income	$114M — $126M		$120M
Non-GAAP operating income margins	7.2% — 7.8%		7.5%
Digital Full Year 2026 Outlook
	Full Year 2026 Guidance		Full Year 2026 Mid-Point
Revenue	$420M — $440M		$430M
Non-GAAP adjusted EBITDA	$56M — $64M		$60M
Non-GAAP adjusted EBITDA margins	13.3% — 14.6%		14.0%
Non-GAAP operating income	$45M — $53M		$49M
Non-GAAP operating income margins	10.6% — 12.0%		11.3%

The company has not quantitatively reconciled its guidance for Non-GAAP operating income, Non-GAAP operating income margins, Non-GAAP adjusted EBITDA, Non-GAAP adjusted EBITDA margins, Non-GAAP adjusted tax rate, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling items that impact these metrics, including restructuring and impairment charges, equity-based compensation expense, changes in acquisition contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future events outside of the Company's control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations to GAAP operating income, operating income margins, EBITDA margins, and diluted earnings per share without unreasonable effort. Please note that the unavailable reconciling items could significantly impact the Company's 2025 financial results as reported under GAAP.

NON-GAAP FINANCIAL MEASURES

This press release contains a discussion of certain Non-GAAP financial measures that the company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

• GAAP metrics are presented in accordance with Generally Accepted Accounting Principles.
  
  
• Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, among other items.
  
  
  
  

EARNINGS WEBCAST/CONFERENCE CALL

TTEC will host a live webcast and conference call at 8:30 a.m. ET on Friday, May 8, 2026. You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at www.ttec.com. If you are unable to participate during the live webcast, a replay will be available on the TTEC website.

ABOUT TTEC

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

FORWARD-LOOKING STATEMENTS

This Earnings Press Release and related oral statements contains "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements relating to our operations, expected financial position, results of operation, effective tax rate, cash flow, leverage, liquidity, business strategy, profit improvement actions, competitive position, demand for our services in international operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business, operational and financial matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance.

In this Release when we use words such as "may," "believe," "plan," "will," "anticipate," "estimate," "expect," "intend," "project," "would," "could," "target," or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. Unless otherwise indicated or except where the context otherwise requires, the terms "TTEC," "the Company," "we," "us" and "our" and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries. We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2025 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC") which are available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov.

Our forward-looking statements speak only as of the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.

TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
(unaudited)
			Three months ended
			March 31,
				2026				2025
Revenue			$	496,175			$	534,228
Operating Expenses:
	Cost of services			387,866				414,547
	Selling, general and administrative			66,539				70,037
	Depreciation and amortization			21,305				22,698
	Restructuring charges, net			1,450				1,996
	Impairment losses			520				761
	Total operating expenses			477,680				510,039
Income From Operations				18,495				24,189
	Other income (expense), net			(15,875	)			(11,628	)
Income Before Income Taxes				2,620				12,561
	Provision for income taxes			(7,797	)			(9,315	)
Net (Loss) / Income				(5,177	)			3,246
	Net (loss) / income attributable to noncontrolling interest			(2,432	)			(1,862	)
Net (Loss) / Income Attributable to TTEC Stockholders			$	(7,609	)		$	1,384
Net (Loss) / Income Per Share
	Basic		$	(0.11	)		$	0.07
	Diluted		$	(0.11	)		$	0.07
Net (Loss) / Income Per Share Attributable to TTEC Stockholders
	Basic		$	(0.16	)		$	0.03
	Diluted		$	(0.16	)		$	0.03
Income From Operations Margin				3.7	%			4.5	%
Net (Loss) / Income Margin				(1.0	)%			0.6	%
Net (Loss) / Income Attributable to TTEC Stockholders Margin				(1.5	)%			0.3	%
Effective Tax Rate				297.6	%			74.2	%
Weighted Average Shares Outstanding
Basic				48,580				47,771
Diluted				48,580				48,225

TTEC HOLDINGS, INC. AND SUBSIDIARIES
SEGMENT INFORMATION
(In thousands)
(unaudited)
		Three months ended
		March 31,
		2026			2025
Revenue:
TTEC Digital		$	101,865		$	108,040
TTEC Engage			394,310			426,188
Total		$	496,175		$	534,228
Income From Operations:
TTEC Digital		$	1,359		$	5,864
TTEC Engage			17,136			18,325
Total		$	18,495		$	24,189

TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In thousands)
(unaudited)
		March 31,				December 31,
			2026				2025
ASSETS
Current assets:
Cash and cash equivalents		$	88,747			$	82,901
Accounts receivable, net			429,447				455,829
Prepaids and other current assets			95,068				124,006
Income and other tax receivables			8,772				10,615
Total current assets			622,034				673,351
Property and equipment, net			104,478				111,778
Operating lease assets			75,760				86,064
Goodwill			368,185				368,678
Other intangibles assets, net			125,665				133,688
Income and other tax receivables, long-term			8,536				8,595
Other assets			107,957				116,928
Total non-current assets			790,581				825,731
Total assets		$	1,412,615			$	1,499,082
LIABILITIES AND EQUITY
Current liabilities:
Accounts payable		$	65,753			$	72,637
Accrued employee compensation and benefits			113,039				155,400
Deferred revenue			60,211				58,828
Current operating lease liabilities			32,044				34,188
Other current liabilities			37,953				34,899
Total current liabilities			309,000				355,952
Long-term liabilities:
Line of credit			889,000				905,000
Non-current operating lease liabilities			52,324				61,170
Other long-term liabilities			60,533				64,057
Total long-term liabilities			1,001,857				1,030,227
Equity:
Common stock			487				486
Additional paid in capital			435,047				432,268
Treasury stock			(584,900	)			(584,900	)
Accumulated other comprehensive income (loss)			(113,657	)			(106,938	)
Retained earnings			346,542				354,151
Noncontrolling interest			18,239				17,836
Total equity			101,758				112,903
Total liabilities and equity		$	1,412,615			$	1,499,082

TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(unaudited)
	Three Months Ended				Three Months Ended
	March 31,				March 31,
		2026				2025
Cash flows from operating activities:
Net (loss) / income	$	(5,177	)		$	3,246
Adjustment to reconcile net income to net cash provided by operating activities :
Depreciation and amortization		21,305				22,698
Amortization of contract acquisition costs		292				494
Amortization of debt issuance costs		733				510
Imputed interest expense and fair value adjustments to contingent consideration		-				-
Provision for credit losses		184				251
Loss on disposal of assets		54				316
Loss on dissolution of subsidiary		102				-
Impairment losses		520				761
Deferred income taxes		-				1,913
Excess tax benefit from equity-based awards		205				236
Equity-based compensation expense		2,826				3,250
Loss / (gain) on foreign currency derivatives		165				(68	)
Changes in assets and liabilities, net of acquisitions:
Accounts receivable		24,915				14,189
Prepaids and other current assets		29,466				(7,921	)
Operating lease assets		8,342				9,715
Other noncurrent assets		5,494				(3,514	)
Accrued employee comp & benefits		(41,600	)			(21,758	)
Accounts payable and other current liabilities		(11,609	)			3,868
Deferred revenue and customer advances		1,473				5,543
Operating lease liabilities		(7,538	)			(9,297	)
Other noncurrent liabilities		(2,617	)			(2,840	)
Net cash provided by operating activities		27,535				21,592
Cash flows from investing activities:
Proceeds from sale of property, plant and equipment		1,460				127
Purchases of property, plant and equipment		(6,400	)			(5,406	)
Net cash used in investing activities		(4,940	)			(5,279	)
Cash flows from financing activities:
Net proceeds / (borrowings) from line of credit		(16,000	)			(11,000	)
Payments on other debt		(372	)			(462	)
Payments to noncontrolling interest		(1,800	)			(2,211	)
Tax payments related to the issuance of restricted stock units		(46	)			(62	)
Payments of debt issuance costs		(134	)			-
Net cash used in financing activities		(18,352	)			(13,735	)
Effect of exchange rate changes on cash and cash equivalents and restricted cash		1,603				(2,434	)
Increase / (decrease) in cash, cash equivalents and restricted cash		5,846				144
Cash, cash equivalents and restricted cash, beginning of period		82,901				84,991
Cash, cash equivalents and restricted cash, end of period	$	88,747			$	85,135

TTEC HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
(In thousands, except per share data)
(unaudited)
		Three months ended
		March 31,
			2026				2025
Revenue		$	496,175			$	534,228
Reconciliation of Non-GAAP Income from Operations and EBITDA:
Income from Operations		$	18,495			$	24,189
Restructuring charges, net			1,450				1,996
Impairment losses			520				761
Property costs not related to operations			-				(46	)
Mexico VAT consulting fees			12				408
Expenses related to non-binding offer			659				3,189
Equity-based compensation expenses			2,826				3,250
Amortization of purchased intangibles			7,693				7,750
Non-GAAP Income from Operations		$	31,655			$	41,497
Non-GAAP Income from Operations Margin			6.4	%			7.8	%
Depreciation and amortization			13,612				14,948
Loss on sale of subsidiary			401				-
Gain on property sale			(135	)			(450	)
Mexico VAT Recovery			(34	)			(3,906	)
Foreign exchange loss / (gain), net			(375	)			750
Other Income (expense), net			658				3,589
Adjusted EBITDA		$	45,782			$	56,428
Adjusted EBITDA Margin			9.2	%			10.6	%
Reconciliation of Non-GAAP EPS:
Net (Loss) Income		$	(5,177	)		$	3,246
Add: Asset impairment and restructuring charges			1,970				2,757
Add: Equity-based compensation expenses			2,826				3,250
Add: Amortization of purchased intangibles			7,693				7,750
Add: Software accelerated amortization			-				-
Add: Property costs not related to operations			-				(46	)
Add: Expenses related to non-binding offer			659				3,189
Add: Gain on property sale			(135	)			(450	)
Add: Foreign VAT (inclusive of interest)			(376	)			(7,823	)
Add: Write-off of acquisition related receivable			-				-
Add: Loss on sale of subsidiary			401				-
Add: Foreign exchange loss / (gain), net			(375	)			750
Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above			(286	)			1,002
Non-GAAP Net Income		$	7,200			$	13,625
Diluted shares outstanding			48,580				48,225
Non-GAAP EPS		$	0.15			$	0.28
Reconciliation of Free Cash Flow:
Cash Flow From Operating Activities:
Net (loss) / income		$	(5,177	)		$	3,246
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization			21,305				22,698
Other			11,407				(4,352	)
Net cash provided by operating activities			27,535				21,592
Less - Total Cash Capital Expenditures			6,400				5,406
Free Cash Flow		$	21,135			$	16,186
Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment :
		TTEC Engage								TTEC Digital
		Q1 26				Q1 25				Q1 26			Q1 25
Income from Operations		$	17,136			$	18,325			$	1,359		$	5,864
Restructuring charges, net			1,035				1,292				415			703
Impairment losses			520				720				-			42
Mexico VAT Consulting Fees			12				408				-			-
Property costs not related to operations			-				(46	)			-			-
Expenses related to non-binding offer			357				2,633				302			556
Equity-based compensation expenses			1,843				2,023				983			1,227
Amortization of purchased intangibles			4,043				4,067				3,650			3,683
Non-GAAP Income from Operations		$	24,946			$	29,422			$	6,709		$	12,075
Depreciation and amortization			10,937				12,139				2,675			2,809
Mexico VAT Recovery			(34	)			(3,906	)			-			-
Loss on sale of subsidiary			-				-				401			-
Gain on Property Sale			(135	)			(450	)			-			-
Foreign exchange loss / (gain), net			(372	)			751				(3	)		(1	)
Other Income (expense), net			654				3,587				4			2
Adjusted EBITDA		$	35,996			$	41,543			$	9,786		$	14,885