Pega Infinity 26 Now Available to Deliver Predictable Outcomes with Predictable AI Costs

New release of Pega’s suite of enterprise solutions curbs rising token fees while delivering predictable outcomes with governed, reliable AI execution at scale

Pegasystems Inc. (NASDAQ:PEGA), the enterprise AI software company for mission-critical work, today announced the general availability of Pega Infinity™ 26, Pega’s AI suite of products designed to help enterprises scale AI with confidence. By combining advanced agentic AI with built-in governance and a pricing model that eliminates consumption-based AI charges, Pega Infinity 26 enables organizations to achieve both predictable AI outcomes and predictable costs.

With Pega Infinity 26, enterprises can design, orchestrate, and govern AI agents across operations, customer service, and customer engagement workflows. Every AI-driven interaction adheres to business rules and regulatory standards while eliminating the unpredictability of expensive token-based pricing, allowing enterprises to scale AI while maintaining control, compliance, and cost transparency.

Market Context: The Need for Predictable AI

Despite rapid enterprise investment in AI, many organizations have yet to achieve meaningful business value in return. Concerns around trust, risk, and security continue to impede large-scale deployment, while escalating costs and uncertain ROI threaten the viability of many AI initiatives.

While AI promises transformative automation, enterprises need predictability to achieve this level of transformation – both in how AI performs and how much it costs. Without it, organizations face compliance risks, inconsistent outcomes, and runaway spending driven by token-based consumption models.

A Closer Look at Pega Infinity 26

Now available through Pega Cloud^® or in clients’ managed cloud, Pega Infinity 26 enables organizations to accelerate innovation with AI-powered development tools, while integrated design and execution capabilities speed time-to-value within an open MCP-compatible ecosystem, allowing enterprises to leverage other AI models or agents without sacrificing control.

With key features announced at PegaWorld 2026, core innovation areas include:

• Predictable outcomes, predictable costs: The Pega Predictable AI™ architecture maximizes AI at design-time to ensure runtime operates with extreme token efficiency, enabling Pega Infinity 26 clients to use as much AI as they need under a flat fee per resolved case – not per token. This eliminates the ‘AI token tax’ while governed AI agents deliver compliant, consistent, and auditable outcomes. Pega also introduced the AI Token Cost Calculator to help enterprises estimate savings versus token-based models.
• Pega Infinity™ Studio: An AI-native development environment that combines clients’ coding agents of choice with built-in best practices from Pega Blueprint AI™ to accelerate delivery of mission-critical applications with greater reliability, governance, and reduced risk.
• Predictable AI agents and orchestration: New agentic capabilities allow developers to connect and orchestrate Pega and third-party AI agents within governed workflows, enabling enterprises to add agents to mission-critical processes with full control, compliance, and predictable outcomes.
• Pega Customer Engagement Studio™: An agent-powered workspace that unifies AI agents to help marketers move from brief to live, personalized 1:1 campaigns in minutes at scale with built-in governance.
• Design and runtime MCP: Clients can now leverage MCP to connect to Pega Blueprint, Pega Infinity Studio, and Pega Platform™ to build new applications using their preferred agentic coding harnesses like Claude Code, Github Copilot, and OpenAI Codex, and to invoke agents and workflows from AI assistants like Claude Cowork, ChatGPT, and Office 365 Copilot.

These new capabilities in Pega Infinity 26 help organizations move beyond AI experimentation to fully integrated, end-to-end transformation. To learn more about the complete set of innovations in Pega’s most advanced release to date, visit www.pega.com/infinity.

Quotes & Commentary

"Enterprises are seeing tremendous potential in AI and are now focused on turning that momentum into measurable business outcomes," said Kerim Akgonul, chief product officer, Pega. "The next phase of AI adoption is about scaling results with confidence. Pega Infinity 26 removes two of the biggest barriers to success – unpredictable outcomes and unpredictable costs – by building governance into AI-driven workflows and aligning pricing with completed work. This gives organizations a clear path to transforming mission-critical operations with AI."

About Pega

Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can't afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world's largest organizations have trusted Pega to turn transformation ambition into durable results. Learn more at pega.com.

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Press:

Ilena Ryan

Director of PR

Ilena.ryan@pega.com