Freshworks Inc. develops software solutions for businesses worldwide. It offers Freshdesk, a solution that empower the support team to work together and resolve customer issues; Freshworks CRM, a solution that keep sales team in the know about prospects and close deals; Freshworks 360, a sales, support, marketing, and success platform; and Freshservice, a solution to streamline information technology service and manage internal requests from the employees. The company also provides Freshchat, a solution to engage with website visitors and product users for sales and customer success; Freshmarketer, an marketing automation solution to acquire, engage, and retain customers; Freshcaller, a solution to reimagine cloud-based phone system for businesses of various sizes; and Freshteam, a solution to recruit and onboard top talent, as well as manage employee data and time off. In addition, it offers Freshrelease, an agile project management software for development teams to plan, track, test, and ship; Freshsuccess, a solution to protect revenue, increase customer lifetime value, and strengthen customer relationships; Freshconnect, a solution that enable teams, partners, and agents to collaborate with full context; Freshping, a solution to monitor website availability, and get alerts and status pages; and Freshstatus, a solution to setup hosted public status page. Further, the company provides The Freshworks Customer-for-Life Cloud that powers the next generation of customer engagement, giving the organization the ability to move past managing leads to nurturing customer relationships. It has a strategic partnership with Tata Consultancy Services. Freshworks Inc. was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. The company was incorporated in 2010 and is based in San Mateo, California with additional locations in Chennai, Hyderabad, and Bengaluru, India; London, United Kingdom; Sydney and Melbourne, Australia; Berlin, Germany; Paris, France; Singapore; Utrecht, the Netherlands; and Denver, Colorado.
IPO Year: 2021
Exchange: NASDAQ
Website: freshworks.com
| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 3/19/2026 | Outperform → Perform | Oppenheimer | |
| 2/23/2026 | $8.00 | Buy → Hold | Jefferies |
| 2/3/2026 | $12.00 | Overweight → Neutral | Piper Sandler |
| 12/17/2025 | Neutral | BTIG Research | |
| 10/1/2025 | $13.00 | Equal Weight | Wells Fargo |
| 6/3/2025 | $20.00 | Overweight | Cantor Fitzgerald |
| 4/9/2025 | $24.00 → $19.00 | Outperform | Oppenheimer |
| 1/21/2025 | $16.00 → $13.00 | Equal Weight → Underweight | Wells Fargo |
| 1/16/2025 | $22.00 | Perform → Outperform | Oppenheimer |
| 10/16/2024 | $11.00 | Equal Weight | Wells Fargo |
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Oppenheimer downgraded Freshworks from Outperform to Perform
Jefferies downgraded Freshworks from Buy to Hold and set a new price target of $8.00
Piper Sandler downgraded Freshworks from Overweight to Neutral and set a new price target of $12.00
BTIG Research initiated coverage of Freshworks with a rating of Neutral
Wells Fargo initiated coverage of Freshworks with a rating of Equal Weight and set a new price target of $13.00
Cantor Fitzgerald resumed coverage of Freshworks with a rating of Overweight and set a new price target of $20.00
Oppenheimer reiterated coverage of Freshworks with a rating of Outperform and set a new price target of $19.00 from $24.00 previously
Wells Fargo downgraded Freshworks from Equal Weight to Underweight and set a new price target of $13.00 from $16.00 previously
Oppenheimer upgraded Freshworks from Perform to Outperform and set a new price target of $22.00
Wells Fargo initiated coverage of Freshworks with a rating of Equal Weight and set a new price target of $11.00
8-K - Freshworks Inc. (0001544522) (Filer)
8-K - Freshworks Inc. (0001544522) (Filer)
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8-K - Freshworks Inc. (0001544522) (Filer)
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SCHEDULE 13G/A - Freshworks Inc. (0001544522) (Subject)
8-K - Freshworks Inc. (0001544522) (Filer)
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A global Freshworks research report of over 9,000 IT decision makers finds 86% say AI complexity has increased their team's workload80% of mid-market IT leaders report AI outputs introduce noise, errors, or rework, a phenomenon the report terms "AI slop"An estimated $16.29 billion in US mid-market AI spend is wasted every year on making AI functional SAN MATEO, Calif., May 27, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) today released The Global Cost of Complexity Report: The Mid-Market AI Complexity Trap, a survey of 12,021 IT professionals, including more than 9,000 in mid-market organizations. The research puts a dollar figure on how complexity is consuming mid-market AI bud
SAN MATEO, Calif., May 20, 2026 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ:FRSH) today announced the winners of its inaugural 2026 Global Customer Awards, recognizing customers whose commitment to innovation, transformation, and advocacy is setting a new standard for what service transformation can achieve. Seven categories across Freshworks' products recognize customers driving transformation at scale — from global law firms unifying ITSM across 90 countries, to retailers cutting customer resolution times with AI, to security companies building enterprise-wide service ecosystems from a single deployment. Together, these honorees show what's possible with Freshworks. "Tech leaders deserve to
SAN MATEO, Calif., May 14, 2026 (GLOBE NEWSWIRE) -- At its annual Refresh conference, Freshworks Inc. (NASDAQ:FRSH) Thursday unveiled its vision for Service Transformation, Made Real, alongside an expansion of its agentic capabilities to help organizations scale and govern service confidently across every service domain. Today's announcement positions Freshworks to deliver what legacy providers cannot: one agile platform connecting service, assets, and incidents; trusted, domain-specific AI grounded in enterprise context; and the choice to build, customize, or deploy bespoke Freddy AI Agents in weeks, not quarters. The urgency of this transformation is supported by new telemetry data id
SAN MATEO, Calif., May 07, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ:FRSH) today announced that Tyler Sloat, Chief Operating Officer and Chief Financial Officer is scheduled to participate in a fireside chat at the 21st Annual Needham Technology, Media & Consumer Conference on Tuesday, May 12, 2026 at 8:45 a.m. Pacific Time (11:45 a.m. Eastern Time) An audio webcast replay will be accessible from the Freshworks investor relations website at https://ir.freshworks.com. About Freshworks Inc.Freshworks Inc. provides service software that delivers exceptional employee and customer experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With
SAN MATEO, Calif., May 06, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) will host a Financial Analyst Session at Refresh 2026 on Thursday, May 14 at 4:30 p.m. Eastern Time in New York City. Dennis Woodside, Chief Executive Officer and President, and Tyler Sloat, Chief Operating Officer and Chief Financial Officer, will speak about Freshworks' vision, product innovation, and financial outlook. A livestream will be accessible the day of the event at https://ir.freshworks.com About Freshworks Inc.Freshworks Inc. provides service software that delivers exceptional employee and customer experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver va
Exceeded estimates for revenue and non-GAAP operating incomeLanded the two largest deals in company's history, including first $1 million-plus ARR deal SAN MATEO, Calif., May 05, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), the leading provider of uncomplicated software that delivers exceptional employee and customer experiences, today announced financial results for its first quarter ended March 31, 2026. "Freshworks began Q1 with strong momentum, building on our 2025 successes and achieving our sixth straight quarter of exceeding expectations," stated Dennis Woodside, CEO & President of Freshworks. "High demand for our Employee Experience (EX) platform is fueling market trac
SAN MATEO, Calif., April 09, 2026 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ:FRSH), today announced the appointment of Kuntal Vahalia as Senior Vice President, Partnership Channel. Vahalia will lead Freshworks' global partner strategy, enablement, and execution as the company accelerates its move upmarket and deepens its investment in its employee experience (EX) segment, which includes IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Enterprise Service Management (ESM). He will report to Freshworks' Chief Revenue Officer Ian Tickle. "Partners are a core pillar of our growth strategy as we continue to scale upmarket and expand globally," said Tick
SAN MATEO, Calif., April 08, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) will announce its financial results for the first quarter ended March 31, 2026 following the close of market on Tuesday, May 5, 2026. Freshworks will host a live audio webcast beginning at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company's financial results and business highlights. Event: Freshworks First Quarter 2026 Financial Results Date: Tuesday, May 5, 2026Time: 2:00 p.m. PT / 5:00 p.m. ET Audio webcast: https://ir.freshworks.com A webcast replay will be accessible from the Freshworks investor relations website at https://ir.freshworks.com. The press release will
SAN MATEO, Calif., March 05, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), the leading provider of uncomplicated AI-powered software, today announced leadership changes under its CEO and President Dennis Woodside. With employee experience at the forefront of our strategy and revenue growth plans, the Company has decided to unify its global sales organization under its current Chief of Global Field Operations, Ian Tickle. "By unifying our sales organization under a single leader, we believe we can accelerate growth and deliver exceptional value to our global customer base," said CEO Dennis Woodside. "Ian has a proven track record and played a significant role in Freshworks outpe
SAN MATEO, Calif., Feb. 26, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) today announced that its Board of Directors authorized a stock repurchase program of up to $400 million of the company's outstanding Class A common stock. "This follow-on share repurchase program demonstrates our confidence in the Company's long-term strategy, durable growth and dedication to disciplined capital allocation," stated Dennis Woodside, CEO & President. "In addition to achieving GAAP profitability in 2025, we generated over $223M in free cash flow and $0.76 per weighted average diluted share, both nearly tripling from 2023. With this program we plan to repurchase shares that we believe the mar
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SAN MATEO, Calif., April 09, 2026 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ:FRSH), today announced the appointment of Kuntal Vahalia as Senior Vice President, Partnership Channel. Vahalia will lead Freshworks' global partner strategy, enablement, and execution as the company accelerates its move upmarket and deepens its investment in its employee experience (EX) segment, which includes IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Enterprise Service Management (ESM). He will report to Freshworks' Chief Revenue Officer Ian Tickle. "Partners are a core pillar of our growth strategy as we continue to scale upmarket and expand globally," said Tick
SAN MATEO, Calif., Jan. 07, 2026 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ:FRSH), today announced Kady Srinivasan has joined as its Chief Marketing Officer, bringing over 15 years of leadership experience driving large-scale marketing transformations at high-growth SaaS companies. Srinivasan will lead Freshworks' global marketing strategy to amplify the company's mission to deliver exceptional customer and employee experiences with uncomplicated service software. Srinivasan will report to Mika Yamamoto, who serves as Freshworks' Chief Integrated Customer Growth Officer, and continues to oversee Marketing, Customer Support, and the Small Business and Commercial Sales and Customer Success organ
SAN MATEO, Calif., Oct. 07, 2025 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ:FRSH), today announced Enrique Ortegon as its new Senior Vice President and General Manager of Americas Field Sales, bringing over two decades of leadership experience in enterprise SaaS and go-to-market strategy. Enrique will lead Freshworks' growth strategy and operations across North and South America, supporting the company's mission to deliver exceptional customer and employee experiences with uncomplicated service software. "Enrique is a transformational leader who brings the perfect combination of strategic vision, operational excellence, and deep market expertise to accelerate our growth across the Americas,
SAN MATEO, Calif., June 18, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ:FRSH) today announced the appointment of Ian Tickle as Chief of Global Field Operations (CGFO). Tickle, who has served in this capacity on an interim basis since April, while maintaining his role as Senior Vice President and General Manager of International Sales, will now take on the position full-time to drive the company's field sales-led growth through new business and customer expansion globally. Tickle joined Freshworks one year ago, bringing extensive global leadership experience in enterprise software. Prior to Freshworks, he was President and Chief Revenue Officer at Domo and Vice President EMEA, SaaS
SAN MATEO, Calif., Dec. 02, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) today announced Srinivasan Raghavan as its new Chief Product Officer (CPO) with over two decades of leadership experience in the enterprise SaaS industry. Srini will lead and scale the Freshworks' product strategy and vision for its people-first AI service software used to deliver exceptional customer experiences (CX) and employee experiences (EX). He joins the Freshworks executive management team, reporting directly to Chief Executive Officer and President Dennis Woodside. "Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business pr
Rocketlane champions professional services teams, the OGs of after sales experts, with an all-in-one AI powered platform to deliver the promise of sales and removes siloed project management and inefficiencies. SAN MATEO, Calif., June 25, 2024 /PRNewswire/ -- Professional services teams in companies are like the A-Team, a group of individuals who help clients extract the real value of a product or service they have purchased. They deliver on the mission of the company and the promise of the sales teams. However, today, their work is stifled by a mix-and-match of tools and legacy systems. Enabling them to succeed and thrive in their work, workflow automation platform Rocketlane is today annou
SAN MATEO, Calif., May 01, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) today announced the appointment of Dennis Woodside as Freshworks' Chief Executive Officer & President, effective later today. Woodside, currently Freshworks' President, will succeed Girish Mathrubootham, the company's Founder, as CEO. Mathrubootham will transition to a new role of Executive Chairman. Mathrubootham will remain the chairman of the Board of Directors, and Woodside will also remain a member of the Board of Directors. Since founding Freshworks in 2010, Mathrubootham has transformed Freshworks from a fledgling startup in Chennai into a leading SaaS company headquartered in San Mateo, with produ
SAN MATEO, Calif., Feb. 07, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ:FRSH) today announced the appointment of Abe Smith as the company's Chief of Global Field Operations. He will be responsible for leading field sales worldwide as Freshworks grows upmarket and new business increasingly comes from field sales. Smith brings nearly 25 years of experience at public software companies Zoom, Oracle and Cisco (WebEx), leading teams responsible for building relationships to top enterprise customers and driving more than $1 billion in revenue. "Abe is an impressive leader who has successfully scaled field sales from local to international and mid market to enterprise. This makes him excep
SAN MATEO, Calif., Nov. 28, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) today announced the appointment of Mika Yamamoto as the company's Chief Customer and Marketing Officer. She will be responsible for leading the company's global marketing and customer experience teams. Yamamoto comes to Freshworks from F5 (NASDAQ:FFIV) where she most recently served as the Executive Vice President and the Chief Marketing and Customer Engagement Officer, and led the company's data, marketing, digital transformation, and customer experience efforts across all products, segments, channels, and geographies. "Mika's combined CMO and CXO roles have given her a unique perspective that has ultimate
SAN MATEO, Calif., Aug. 28, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ:FRSH) today announced the appointment of Johanna Jackman as the company's new Chief People Officer (CPO). Johanna joins the executive team and reports to Freshwork's Chief Executive Officer Girish Mathrubootham and President Dennis Woodside. Jackman will be responsible for the company's global human resources strategy and operations, which oversees HR business partnerships, talent acquisition and employee development, facilities, compensation and benefits, corporate social responsibility programs, and diversity, equity and inclusion strategy. A global executive who focuses on driving business impact, Jackman has
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Exceeded estimates for revenue and non-GAAP operating incomeLanded the two largest deals in company's history, including first $1 million-plus ARR deal SAN MATEO, Calif., May 05, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), the leading provider of uncomplicated software that delivers exceptional employee and customer experiences, today announced financial results for its first quarter ended March 31, 2026. "Freshworks began Q1 with strong momentum, building on our 2025 successes and achieving our sixth straight quarter of exceeding expectations," stated Dennis Woodside, CEO & President of Freshworks. "High demand for our Employee Experience (EX) platform is fueling market trac
Exceeded high end of guidance for revenue and non-GAAP operating marginDelivered 2025 revenue growth of 16% year-over-yearEX business crossed half a billion dollars in annual recurring revenue SAN MATEO, Calif., Feb. 10, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), the leading provider of uncomplicated software that delivers exceptional employee and customer experiences, today announced financial results for its fourth quarter and year ended December 31, 2025. "Freshworks had an outstanding Q4 and fiscal 2025, outperforming our estimates across growth and profitability metrics for the fifth consecutive quarter," said Dennis Woodside, Chief Executive Officer & President of Fre
SAN MATEO, Calif., Nov. 05, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), the leading provider of uncomplicated software that delivers exceptional customer and employee experiences, today announced financial results for its third quarter ended September 30, 2025. "Freshworks once again exceeded our previously issued estimates across growth and profitability metrics," said Dennis Woodside, Chief Executive Officer & President of Freshworks. "Business leaders are realizing that AI belongs in the software their teams use every day. They choose Freshworks because our unified platform delivers real productivity gains, not more complexity strains. From intelligent automation across IT
SAN MATEO, Calif., July 29, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), the provider of people-first AI service software, today announced financial results for its second quarter ended June 30, 2025. "Freshworks delivered another strong quarter, exceeding our previously provided financial estimates in Q2 with 18% year-over-year revenue growth to $204.7 million, a 29% operating cash flow margin, and 27% adjusted free cash flow margin," said Dennis Woodside, Chief Executive Officer & President of Freshworks. "We believe our strong momentum through the first half of the year reflects that businesses are increasingly turning to Freshworks to reduce complexity. They want AI-power
SAN MATEO, Calif., April 29, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), the provider of people-first AI service software, today announced financial results for its first quarter ended March 31, 2025. "Freshworks had another fantastic quarter, outperforming our previously provided financial estimates in Q1 with revenue growing 19% year-over-year to $196.3 million, operating cash flow margin of 30% and adjusted free cash flow margin of 28%," said Dennis Woodside, Chief Executive Officer & President of Freshworks. "We continue to outperform because businesses are choosing Freshworks for our uncomplicated customer and employee service solutions." First Quarter 2025 Financial Sum
SAN MATEO, Calif., Feb. 11, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), the provider of people-first AI service software, today announced financial results for its fourth quarter and full year ended December 31, 2024. "Freshworks outperformed its previously provided estimates again in Q4 across all our key metrics, delivering another strong quarter with revenue growing 22% year over year to $194.6 million, operating cash flow margin of 21%, and an adjusted free cash flow margin of 21%," said Dennis Woodside, Chief Executive Officer & President of Freshworks. "Companies are leaving legacy vendors and coming to Freshworks for our uncomplicated, modern employee and customer expe
SAN MATEO, Calif., Nov. 06, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), the provider of people-first AI service software, today announced financial results for its third quarter ended September 30, 2024. "Freshworks delivered a strong third quarter, with revenue growing 22% year over year to $186.6 million, net cash provided by operating activities margin improving to 23%, and free cash flow margin improving to 21%," said Dennis Woodside, CEO & President of Freshworks. "We continue to see mid-market and enterprise companies choose Freshworks as the AI-powered service platform that enables them to scale with exceptional customer and employee experiences." Third Quarter 2024 Fi
SAN MATEO, Calif., July 30, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its second quarter ended June 30, 2024. "Freshworks delivered a solid Q2, growing revenue to $174.1 million with a free cash flow margin of 19%," said Dennis Woodside, CEO & President of Freshworks. "Our results reflect our increasing financial discipline and our ability to meet the needs of customers with our AI-powered solutions. With clear strategic priorities in place, we are well positioned to seize the massive opportunity in front of us." Second Quarter
First quarter revenue grew 20% year-over-year, 19% adjusting for constant currencyImproved business efficiency with $40.6 million in net cash provided by operating activities and $38.7 million of free cash flow in the quarter SAN MATEO, Calif., May 01, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its first quarter ended March 31, 2024. "Freshworks delivered 20% revenue growth with improving profitability and a strong free cash flow margin in Q1," said Girish Mathrubootham, CEO and Founder of Freshworks. "I'm particularly proud of the progress we've m
Full year revenue grew 20% year-over-year for both as reported and constant currencyFourth quarter revenue grew 20% year-over-year, 19% adjusting for constant currencyImproved business efficiency with $30.9 million in net cash provided by operating activities and $28.6 million of free cash flow in the quarter SAN MATEO, Calif., Feb. 06, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2023. "At Freshworks, we delivered a strong finish to the year, outperforming our financial estimates across the board i
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