Evercore ISI downgraded Verint Systems from Outperform to In-line and set a new price target of $28.00 from $50.00 previously
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| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 3/27/2025 | $40.00 → $30.00 | Buy | Needham |
| 9/7/2023 | Outperform → Perform | Oppenheimer | |
| 9/7/2023 | $50.00 → $28.00 | Outperform → In-line | Evercore ISI |
| 1/5/2023 | $45.00 → $40.00 | Buy → Hold | Jefferies |
| 4/12/2022 | $57.00 | Buy → Neutral | Goldman |
| 12/3/2021 | $55.00 → $57.00 | Outperform | RBC Capital |
| 9/1/2021 | $75.00 | Outperform | Cowen & Co. |
The State of Customer Experience 2025 Report from Verint Shows that 86% of Consumers Value AI for Rapid Problem Resolution Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced its The State of Customer Experience 2025 report, revealing a seismic shift in consumer expectations and a clear call to action for brands: Deliver a competitive customer experience or risk losing them. The report outlines 12 key trends shaping the future of customer experience (CX), informed by a survey of 5,000 U.S. consumers. The findings underscore a dramatic transformation in how consumers want to engage with brands and the critical role AI must play in meeting those expectations. Key Findings
Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. Part of Verint Open Platform's business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives. Verint Genie Bot Delivers Powerful AI Business Outcomes The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint
Deployment of Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot Drives AI Value to New Heights, With Plans to Scale 10X Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centers. Based on the value realized from the initial deployment, the company is scaling utilization of Verint bots by ten times the initial rollout – from 450 to 4,500 agents. Dedicated to providing outstanding and reliable contact center service with AI-p