RingCentral Named Metrigy MetriStar Top Provider for AI-Powered CCaaS and Workforce Engagement Management for 2026
One of only two providers to score best for revenue growth among CCaaS platform users
Earns highest overall score in WEM report
RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered customer engagement, today announced that its flagship CCaaS product, RingCX™, has earned Metrigy's 2026 MetriStar Top Provider Award across two recent reports: MetriStar Top Provider Award for Contact Center-as-a-Service (CCaaS) Platforms and MetriStar Top Provider for Workforce Engagement Management (WEM) Suites. Based on ratings from 1,437 global CX leaders, vendors were evaluated on both customer sentiment and quantitative measurements of real business impact they experienced using RingCentral. This recognition underscores RingCentral's position as a proven platform for customer engagement and workforce intelligence. RingCentral is the only company to achieve leadership in both Metrigy reports.
"Metrigy's top recognition for RingCX across both CCaaS and WEM is a powerful, customer-validated signal of RingCentral's leadership in the customer engagement market," said Kira Makagon, President & COO, RingCentral. "Enterprises are no longer looking for a contact center or a communications tool. They want an AI-powered platform for meaningful customer interactions where every conversation is handled intelligently to drive tangible outcomes. That's exactly what RingCentral delivers."
What makes this RingCX recognition particularly meaningful:
- CCaaS MetriStar Top Provider: RingCentral was named one of only six providers to earn the top-tier award, requiring both above-average customer sentiment scores (overall CCaaS average: 8.38 out of 10, up from 8.05 in 2025) and above-average business success improvements. Metrigy specifically highlighted RingCentral as the top performer for enabling revenue growth among CCaaS platform users.
- WEM MetriStar Top Provider: RingCX excelled across key customer sentiment indicators. Customers rated RingWEM highly for its robust technical features, overall platform reliability, and seamless integrations with core business apps. RingCentral stood out on customer sentiment, earning the highest overall score among all companies. It also earned top overall scores for reliability and analytics. Only three providers globally earned Top Provider recognition in 2026.
"The MetriStar Top Provider Awards reflect what matters most: real-world outcomes that drive business success," said Robin Gareiss, CEO and Principal Analyst at Metrigy. "RingCentral performed very well in two key CX platforms, CCaaS and WEM. Combined with its AI capabilities and UCaaS platform, RingCentral is delivering a communications ecosystem that drives measurable improvements in revenue, customer satisfaction, and operational efficiency at the highest levels."
Metrigy noted that RingCentral RingCX is delivering on the promise of an integrated, AI-forward employee experience. Its WEM suite effectively surfaces actionable analytics that lead to improved agent and supervisor performance. Additionally, RingCentral differentiates itself in CCaaS by providing RingCX™ on top of RingEX™ business communications suite, natively unifying external customer engagement with internal tools like a personal AI assistant, business phone, business SMS, team chat, and AI meetings. By bringing these solutions together, RingCentral enables companies to use a single hub that bridges the gap between frontline customer service representatives and the broader organization.
The CCaaS and WEM reports are based on Metrigy's Customer Experience MetriCast 2026 study, a global survey of 1,437 CX leaders across 10 countries and 37 vertical industries. The study gathered detailed information on CX technology adoption plans, current and planned spending, provider adoption, plans for changing providers (and why), applications in use, provider ratings, and business success. The Metrigy research found that AI was the technology that companies said most improved their customer service experience in the last year. Not surprisingly, 85% of these companies are increasing AI spending in 2026.
To download a copy of the reports, please visit:
MetriStar Top Provider Award for Contact Center-as-a-Service (CCaaS) Platforms
MetriStar Top Provider for Workforce Engagement Management (WEM) Suites
About RingCentral
RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.
© 2026 RingCentral, Inc. All rights reserved. RingCentral, RingCX, RingEX, and the RingCentral logo are trademarks of RingCentral, Inc.
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PR Contact:
Mariana Leventis
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