All 15 Maplewood Senior Living Communities and Inspῑr Carnegie Hill Receive Reputation.com's Esteemed Awards
Leading Platform in Reputation Experience Management Awards 2025 Winners for Going Above and Beyond on Delivering Brand Promises
WESTPORT, Conn., March 5, 2025 /PRNewswire/ -- Maplewood Senior Living, known for its upscale senior living residences, is proud to announce that all of its communities, fifteen on the East Coast and in the Midwest, and their flagship Inspῑr location, Inspῑr Carnegie Hill, located on the Upper East side of Manhattan, NY, have been awarded the 2025 top honors from Reputation.com, the leading platform in reputation experience management.
"At Maplewood Senior Living, our unwavering commitment to resident-centered care has consistently translated into exceptional satisfaction scores from both residents and their families. The Reputation Awards reflect what matters most to us – the voices of those we serve every day," stated Morgan Iorio, Corporate Director of Business and Reputation. "Achieving scores of 800+ and even 900+ across all our communities demonstrates that our approach of personalizing experiences, fostering meaningful connections, and delivering innovative wellness programs truly resonates with families. These recognition metrics aren't just numbers – they represent thousands of positive interactions and testimonials from residents and families who have entrusted us with their care journey."
Winners on the 2025 list have proven that they put customer experience at the very core of their strategy and are driven by the voice of the customer to succeed. Reputation award winners consistently collect, understand, and apply consumer feedback so that they can make data-driven decisions to deliver the best possible experiences and establish a best-in-class reputation.
Maplewood Senior Living's 2025 Reputation Award Highlights:
- 900+ Awarded to Five Maplewood communities:
- Maplewood at Danbury, CT
- Maplewood at Chardon, OH
- Maplewood at Weston, MA
- Maplewood at Cuyahoga Falls, OH
- Maplewood at Twinsburg, OH
- 800+ Award
- Inspīr Carnegie Hill, NYC, the flagship of Maplewood's ultra-luxury senior living brand, achieved this for the second consecutive year.
- Maplewood at Orange, CT, achieved this for the second consecutive year.
- Nine additional Maplewood communities joined the 800+ list for the first time, including:
- Connecticut: Maplewood at Stony Hill (Bethel), Maplewood at Darien, Maplewood at Strawberry Hill (East Norwalk), Maplewood at Newtown, and Maplewood at Southport.
- Massachusetts: Maplewood at Brewster, Maplewood at Mayflower Place, and Maplewood at Mill Hill (West Yarmouth).
- New Jersey: Maplewood at Princeton.
Since the inception of the Award in 2021, Reputation.com identifies winners through a meticulous analysis of location scores, honoring those with a Reputation Score of 800 (on a scale of 0-1000) or higher – and for the first time this year, 900 or higher. These scores signify that the company is dedicated to exceptional customer service satisfaction and brand trust.
The Reputation Score evaluates various factors, including review sentiment, volume, response rate, social engagement, and search impressions. Attaining a score of 800 or above signifies the company's outstanding commitment to managing online customer feedback and delivering on superior customer experience.
Links to Award lists: https://reputation.com/800-award-winners/2025-us-healthcare-locations-800-award-winners/
About Maplewood Senior Living:
Maplewood Senior Living is known for its upscale senior living residences, offering a broad range of premier services, amenities, and care to its residents. Based in Westport, CT, Maplewood Senior Living operates 16 senior living communities in Connecticut, Massachusetts, New Jersey, New York, and Ohio. There is an Upper East Side location in Manhattan, NY, within the company's newest brand, Inspīr. This new, senior living offering was launched to provide a luxurious option for seniors looking to join a residential community in major metropolitan areas. A second Inspīr location, Inspīr Embassy Row, recently opened in Washington D.C.'s vibrant Dupont Circle neighborhood. For more information, please call 203-557-4777 or visit http://www.maplewoodseniorliving.com
About Inspīr
Inspīr is a new, luxury senior living brand offering a different approach to living for discerning older adults in urban markets. The brand represents the convergence of luxury accommodations, exceptional hospitality, cutting-edge technology, whole-person wellness and world-class care. The brand's flagship senior living residence, Inspīr Carnegie Hill, is located at 1802 Second Avenue at 93rd Street, in the heart of New York City's Upper East Side. A second location in Washington D.C.'s vibrant Dupont Circle neighborhood, Inspīr Embassy Row, just opened and offers state-of-the-art assisted living and memory care options, with private apartments customized to fit the needs of an aging population. Inspīr is developed by Maplewood Senior Living, in partnership with Omega Healthcare Investors, Inc. (NYSE:OHI). For more information, please call 646-978-9040 or visit inspirseniorliving.com
Press contact:
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SOURCE Maplewood Senior Living